RETURNS AND EXCHANGES
Returns
Can I obtain a refund?
We do offer refund (or exchange or credit note) in accordance with the consumer guarantees contained in the Australian Consumer Law with the return shipping at our cost.
Please message La Paper Passion prior to returning any purchases.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
- Your parcel delivery has been delayed by our shipping provider and/or your parcel arriving after the date you required it
- You change your mind about a product or the product doesn't fit or look the way you anticipated.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any tags -labels attached.
There are no returns on Personalised Art prints regardless of the size of the art work.
Additional non-returnable items:
- Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card, or original method of payment, within five business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There can often be some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lapaperpassion.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email at info@lapaperpassion.com.au
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they are notified of the refund request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you believe you are entitled to a refund under Australian Consumer Law please contact us via our Contact Page or email info@lapaperpassion.com.au
